Answers to Frequently Asked Tenant Questions
When is my rent due?
Rent is always due on the 1st of the month. If payment is not received by midnight on the 1st, a $75 late fee will be applied to your account.
To avoid late fees, we recommend setting up automatic payments through your tenant portal.
What forms of payment do you accept?
You can pay rent through the following methods:
- Online via your tenant portal using a credit card, debit card, or ACH transfer.
- In-person with a money order or cashier’s check.
🚫 We do not accept personal checks or cash.
For convenience, we recommend setting up automatic payments through your tenant portal!
How can I schedule a showing of a rental I am interested in?
All showings are self-guided and scheduled online! Our automated system will walk you through the process and let you choose a date and time that works best for you.
📅 Showings are available 7 days a week from 8 a.m. to 9 p.m.
🔹 To schedule a tour, visit our website and click the “Schedule Viewing” button.
If a property is marked “Join Wait List,” it may mean we’re still preparing it or expecting availability soon. Joining the waitlist ensures you’ll be notified as soon as it’s ready.
For future listings or additional questions, email us at info@purposefulpropertymanagement.com.
How do I request maintenance?
To submit a maintenance request, please use your online resident portal. This ensures prompt service and allows you to track the status of your request.
For emergency maintenance issues, please call our 24/7 emergency line immediately.
What happens when my lease is up?
You are required to provide 30-60 days’ notice to vacate. Our office will reach out 61-90 days before your lease expires with renewal options, if applicable.
If you choose to renew, we’ll guide you through the process to ensure a seamless transition. If you plan to move, we’ll provide next steps for a smooth move-out process.
Can I have a pet in my rental?
We love pets, but not all properties allow them. Pet approval is case-by-case, so be sure to verify with your property manager before bringing a pet into the home.
If pets are permitted, you must provide detailed pet information for approval. Unauthorized pets will result in penalties as outlined in your lease.
🐾 Always check with us first to avoid any issues!
Can someone move in with me?
All adults 18 and older (except short-term guests) must apply and be on the lease to live in the property.
If you need to add someone to your lease, contact your property manager, and we’ll guide you through the approval process.
Can I smoke in my rental property?
🚫 Smoking is not allowed inside any of our rental properties.
All smoking must be done outside. Any damage caused by smoking will be charged at move-out and may result in a lease violation notice.
Please help us keep our properties clean and well-maintained!
Can I sublet my lease?
🚫 No, subletting is not allowed under the terms of our lease.
If you need to move out or break your lease, please contact your property manager for guidance on your options.
Can the Property Manager cancel or manage my payments?
🚫 No, our team cannot post, manage, cancel, or modify electronic payments on your account.
For security reasons, once you submit a payment or set up auto-draft, any changes must be made through your tenant portal. This ensures your financial information remains protected.
How long does it take to process my application?
We begin processing your application immediately and aim to provide a decision within 48 business hours. However, delays can occur if information is missing or incomplete.
To speed up the process, please:
✔️ Ensure all information is accurate and complete before submitting.
✔️ Notify your current landlord and employer that they may receive a verification request.
✔️ If you’re a homeowner, note that on your application.
✔️ If you’re self-employed, provide proof of funds or the last two years of tax returns.
The more details you provide upfront, the faster we can process your application!
Who is my property manager and how do I reach them?
If you’re unsure who your property manager is, please email us at info@purposefulpropertymanagement.com, and our team will direct you to the correct manager.
For maintenance requests, please submit them through your tenant portal for prompt service.
What is the process for getting my security deposit back?
After you move out, we will conduct a move-out inspection to assess any damages beyond normal wear and tear.
If the property is left in good condition, your security deposit will be returned in accordance with your lease, minus any necessary deductions for unpaid rent, damages, or cleaning fees.
To expedite the process, we recommend sending a written request for your deposit directly to your property manager.
How do I apply to rent a property from Purposeful Property Management?
Applying is quick and easy!
1️⃣ Visit our website and go to the “Rentals” tab.
2️⃣ Find the home you’re interested in.
3️⃣ Click “Submit an Application” and follow the steps.
💡 Tip: We recommend scheduling a showing and viewing the property before applying to ensure it’s the right fit for you!
